Frequently Asked Questions

We serve all areas of Chattogram — including Panchlaish, Halishahar, Agrabad, Kotwali, Chawkbazar, Bakalia, Double Mooring, Patenga, and all nearby areas — covering residential, commercial, and industrial properties, as well as vessels at the port.

Yes. Since 2004, we have completed over 1000 projects — from single apartments to garments factories, hospitals, banks, restaurants, warehouses, and government facilities. Our clients include Chattogram City Corporation, Bangladesh Army, Unilever, and many leading industries.

Absolutely. All FARAS technicians are trained, verified, and experienced professionals. Our operations follow international quality and safety standards, and the company maintains ISO 9001, ISO 14001, and ISO 45001 certifications.

Yes. We offer one-time treatments, scheduled preventive programs, and monthly or yearly maintenance contracts. Eco-friendly and low-chemical options are available for homes with children, pets, or sensitive environments like hospitals and food facilities.

Yes. We provide service reports and treatment documentation for audits and compliance, and issue fumigation certificates for export consignments and vessels where required. All treatments follow local regulations and safety standards.

We give a clear written estimate after the free inspection, recommend the most cost-effective solution for your situation, and never add charges without your approval.

Yes. We use safe, government-approved, eco-friendly chemicals that pose zero harm to your family and pets when applied by our trained professionals. We also guide you on any simple precautions during and after treatment.

Yes. Our teams work under ISO 45001 occupational health and safety management, use proper protective equipment, and follow environmental guidelines under ISO 14001 on every job site.

Yes. We keep you informed throughout the service and provide before-and-after documentation, including photos for services like water tank cleaning, so you can see exactly what was done.

Through measurable reduction in pest activity, follow-up inspections, monitoring devices where appropriate, and direct feedback from you after every service.

Yes. We offer 24/7 emergency support, ongoing monitoring, scheduled maintenance visits, and expert prevention advice to keep your property protected year-round.

Yes, we stand behind our work. If pests return within the agreed warranty period after treatment, we re-treat the affected area at no extra charge.